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HPE Foundation Care – 2 Year Post Warranty – Warranty

Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage.

Features

Choice of Foundation Care service-level options
Escalation management
HPE electronic remote support solution
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products
Access to electronic support information and services

  • General Information
    • Manufacturer
    • Hewlett Packard Enterprise
    • Manufacturer Part Number
    • HA5U8PE
    • Manufacturer Website Address
    • https://www.hpe.com/au/
    • Brand Name
    • HPE
    • Service Name
    • Foundation Care – Post Warranty
    • Product Type
    • Warranty
SKU: HA5U8PE Category:

Description

  • Service Information
    • Service Main Type
    • Maintenance
    • Service Sub Type
    • Physical
    • Electronic
    • Service Characteristic
    • Labour
    • Provided Support
    • Remote Diagnosis
    • Software Support
    • Repair
    • Service Response Time
    • Next Business Day – Repair
    • Service Location
    • On-site
    • Service Duration
    • 2 Year
    • Product Supported
    • HPE ProLiant DL60 Gen9 Server