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HPE Foundation Care Call-To-Repair Service – 3 Year Extended Warranty – Warranty

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. HPE releases updates to software and reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, and end user, as allowed by HPE or the original manufacturer software license. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

  • General Information
    • Manufacturer
    • Hewlett Packard Enterprise
    • Manufacturer Part Number
    • H8QF9E
    • Manufacturer Website Address
    • https://www.hpe.com/au/
    • Brand Name
    • HPE
    • Service Name
    • Foundation Care Call-To-Repair Service – Extended Warranty
    • Product Type
    • Warranty
SKU: H8QF9E Category:

Description

  • Service Information
    • Service Main Type
    • Maintenance
    • Service Sub Type
    • Physical
    • Electronic
    • Service Characteristic
    • Parts & Labour
    • Service Description
    • 24x7x6 Hour
    • Provided Support
    • Remote Diagnosis
    • Repair
    • Phone Support
    • New Releases Update
    • Parts Replacement
    • Online Support Tools Access
    • Web Knowledge Base Access
    • Software Support
    • Service Response Time
    • 6 Hour – Repair (Distance from customer site – 50 miles)
    • 8 Hour – Repair (Distance from customer site – 100 miles)
    • 2 Hour – Phone Support
    • Service Location
    • On-site
    • Service Duration
    • 3 Year
    • Product Supported
    • HPE ProLiant:
      • DL360 Gen10
      • DL360 Gen10 Base
      • DL360 Gen10 Entry
      • DL360 Gen10 High Performance
      • DL360 Gen10 Performance