HPE Proactive Care with Defective Media Retention – 3 Year – Warranty


HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.


Recommendations for firmware version and software patching on supported products

Identification of risks and issues through regular device-based proactive scans

Basic Software Support and Collaborative Call Management for selected non-HPE software on eligible HPE hardware products

  • General Information
    • Manufacturer
    • Hewlett Packard Enterprise
    • Manufacturer Part Number
    • HK9P4E
    • Manufacturer Website Address
    • https://www.hpe.com/au/
    • Brand Name
    • HPE
    • Service Name
    • Proactive Care with Defective Media Retention
    • Product Type
    • Warranty
SKU: HK9P4E Category:


  • Service Information
    • Service Main Type
    • Technical
    • Service Description
    • 24×7 Next Business Day
    • Provided Support
    • Technical Account Manager
    • Defective Media Retention
    • Hardware Support
    • Phone Support
    • Service Response Time
    • Next Business Day – Hardware Support
    • Service Location
    • On-site
    • Service Duration
    • 3 Year
    • Product Supported
    • HPE Proliant DL385 Gen10 Plus